Publication - Research and analysis

Social Security Experience Panels: inclusive communication - report

Published: 20 Jul 2020
Directorate:
Social Security Directorate
Part of:
Equality and rights, Research
ISBN:
9781839608797

This report summarises the results a survey and 9 focus groups with Experience Panel members, which asked about their views on various aspects of communication including applying for a benefit, getting help with an application and online information videos.

Published:
20 Jul 2020
Social Security Experience Panels: inclusive communication - report

438 Experience Panel members took part in a survey and 39 took part in one of nine focus groups across Scotland. This report summarises how they would apply for a benefit and whether they would get help to do so; their views on different application channels; their communication preferences; and their views on online information videos.