Social Security experience panels: decision making and reviewing an award - main report

Introduction

In June and July 2019, the Scottish Government carried out a survey and focus groups with Experience Panel members with experience of disability benefits. This research gathered views on how Social Security Scotland can help clients understand the decisions that are made on their benefit applications. It also covered what happens when a benefit award is reviewed.

This work was part of the Scottish Government's Social Security Experience Panels programme of research. In total, 228 Experience Panel members with experience of the relevant benefits took part in this survey (a response rate of 21 per cent). 101 Experience Panel members took part in 17 focus groups across Scotland. This report details the findings and key themes that emerged from this work with Experience Panel members.