Social Security Experience Panels: change of circumstances and debt repayment - report
This report summarises the results from 10 focus groups and an online survey with Experience Panel members. The research explored how contact about changes of circumstances should work for clients of Social Security Scotland, along with how debt should be repaid.
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Next Steps
The findings from this research are being used by the Scottish Government and Social Security Scotland to design processes around changes of circumstances and debt repayment. This includes informing service design decisions about the ways in which Social Security Scotland will contact clients about changes of circumstances.
The Scottish Government will continue to work with the Experience Panels in the development of Scotland's new social security system. This will include further research on individual benefits in addition to work to assist in the development of Social Security Scotland.
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