Scottish Patient Experience Survey of GP and Local NHS Services 2011/12 Volume 3: Variation in the Experiences of Primary Care Patients

This report examines the relationship between self-reported experiences of patients and a range of patient, GP practice and regional level characteristics.


Annex B: Percentage of Variation Explained by the GP Practice

This table shows the percentage of variation explained by GP practices for all survey questions. The rest of the variation can be explained by other factors including patient characteristics, practice characteristics (including size) and CHPs or is simply other random variation.

The greater the variation explained by GP practices, the more variation there is between practices.

Question Number Question text Percentage of variation
explained by GP practice
4 Thinking of the last time you contacted this GP surgery by phone, how easy was it for you to get through? 58
5 The last time you phoned the GP surgery, how helpful was the person who answered? 34
6 The last time you needed to see or speak to a doctor or nurse from your GP surgery quite urgently, how long did you wait? 31
8 If you ask to make an appointment with a doctor 3 or more working days in advance, does your GP practice allow you to? 59
9 When you arrange to see a doctor at your GP surgery can you usually see the doctor you prefer? 41
10a Overall how would you rate the arrangements for getting to see a doctor in your GP surgery? 41
10b Overall how would you rate the arrangements for getting to see a nurse in your GP surgery? 27
12 Thinking about the last time your GP referred you, how would you rate the arrangements for getting to see another NHS health professional? 3
14 How helpful do you find the receptionists at your GP surgery? 37
15 How clean is your GP surgery or health centre? 34
16 How do you feel about how long you usually have to wait to be seen after you arrive at your GP surgery? 34
17b The doctor listened to me 22
17c I felt that the doctor had all the information needed to treat me 12
17d The doctor was considerate and understanding 23
17e The doctor talked in a way that helped me understand my condition and treatment 19
17f I felt confident in the doctor's ability to treat me 18
17g I had enough time with the doctor 18
18b The nurse listened to me 23
18c I felt that the nurse had all the information needed to treat me 12
18d The nurse was considerate and understanding 27
18e The nurse talked in a way that helped me understand my condition and treatment 15
18f I felt confident in the nurse's ability to treat me 18
18g I had enough time with the nurse 17
19 Are you involved as much as you want to be in decisions about your care and treatment? 4
23a It was easy enough for me to get my medicines 14
23b I knew enough about what my medicines were for 7
23c I knew enough about how and when to take my medicines 12
23d I knew enough about possible side effects of my medicines 3
23e I would know what to do if I had any problems with my medicines 4
23f I took my prescription as I was supposed to 7
24a I am treated with dignity and respect 24
24b I am treated with kindness and understanding 22
25 Overall, how would you rate the care provided by your GP surgery? 32

Contact

Email: Gregor Boyd

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