Report on Visit to Ninewells Hospital

Appendix 2 - Scottish Inpatient Patient Experience Survey 2014

In NHS Tayside 1,074 people responded to the survey (49%) from 13 hospitals. These included 8 community hospitals, 1 general hospital, 1 large general hospital, 1 long stay hospital, 1 other hospital and 1 teaching hospital.

Compared to this year's results for Scotland, NHS Tayside patients were significantly more likely to report a positive experience in the following areas:

• In A&E patients were told how long they would have to wait to see a doctor/nurse. (61% ; +17%)
• How patients felt about the time waiting to be seen by a nurse or doctor in A&E. (90% ; +7%)
• In A&E patients were kept informed about what was happening after seeing a doctor/nurse. (72% ; +12%)
• In A&E patients' conditions were explained to them in a way they could understand. (75% ; +8%)
• Overall rating of hospital admission process. (89% ; +6%)
• How patients felt about the time they waited to get to a ward. (92% ; +6%)
• Overall rating of hospital/ward environment. (91% ; +3%)
• Patients were happy with the drinks they received. (89% ; +5%)
• Hand-wash gels were available for patients and visitors to use. (97% ; +2%)
• Overall rating of care and treatment during hospital stay. (91% ; +2%)
• Patients were involved as much as they wanted in decisions about their care and treatment. (66% ; +5%)
• Doctors knew enough about patients' condition and treatment. (93% ; +3%)
• Nurses discussed patients' condition and treatment with them in a way they could understand. (88% ; +4%)
• Patients felt there were enough nurses on duty. (70% ; +6%)
• Staff worked well together in organising patients' care. (78% ; +5%)
• Patients felt they got enough emotional support from staff. (71% ; +4%)
• Staff treated patients with compassion and understanding. (78% ; +4%)
• Patients knew who to contact if they had any questions after leaving hospital. (84% ; +4%)

Compared to this year's results for Scotland, there were no areas in NHS Tayside where patients were significantly less likely to report a positive experience.