Publication - Statistics

Health and Care Experience Survey 2019/2020: technical report

Published: 13 Oct 2020
Directorate:
Population Health Directorate
Part of:
Health and social care
ISBN:
9781800041875

Report on the technical aspects of the survey, including development, implementation, analysis and reporting.

37 page PDF

982.4 kB

37 page PDF

982.4 kB

Contents
Health and Care Experience Survey 2019/2020: technical report
2. Outputs from the Survey

37 page PDF

982.4 kB

2. Outputs from the Survey

This section provides more details of the range of outputs from the Health and Care Experience Survey 2019/20.

Interactive Dashboard

As described above, in addition to the national report, there are local results for NHS Boards, Health and Social Care Partnerships/Local Authorities, GP Clusters and GP Practices which are available via interactive dashboards at https://beta.isdscotland.org/find-publications-and-data/health-services/primary-care/health-and-care-experience-survey/health-and-care-experience-survey-2020/.

Seven interactive dashboards present the results from the 2019/20 survey along with time trends for all surveys since 2014, where questions are comparable.

  • Summary of Results: This dashboard presents a high level summary for some of the overarching questions from the survey. At Scotland, NHS Board and Health & Social Care Partnership level, the results are displayed for headline questions from each section of the questionnaire. At GP Practice and GP Cluster level the results are displayed for six key questions.
  • Most Positive and Negative Experience Ratings: This dashboard presents the questions which received the five most positive and the five most negative experience ratings for selected report areas.
  • Detailed Experience Ratings – Results: This dashboard presents results for the ratings questions in the survey. Results are shown as the percentage of people who gave a positive, neutral or negative answer. The user can select a question to compare the result to the equivalent 2018 result and the Scotland result, and display a time trend for all surveys since 2014, where questions are comparable. Statistical comparisons against 2018 are available at Scotland, NHS Board and Health & Social Care Partnership level.
  • Detailed Experience Ratings – Results (side by side): This dashboard presents results for the ratings questions in the survey, where the user can select two report areas to view side-by-side. Results are shown as the percentage of people who gave a positive, neutral or negative answer. Please note that no statistical significance testing has been carried out to compare results between local areas.
  • Rating Questions Comparisons: This dashboard provides an overview of the results for each question within a survey section. It presents the per cent positive results for a selected area compared to the equivalent results for Scotland and the equivalent results from the 2018 survey where comparable.
  • Information Questions – Results: This dashboard presents results for the information questions in the survey. Results are shown as the percentage of people who gave that response to each question. The user can select two report areas to view side-by-side. Please note that no statistical significance testing has been carried out to compare results between local areas.
  • About the Respondents: This dashboard presents the demographic characteristics of survey respondents, and analyses of questions relating to respondents' health. These analyses are available at Scotland, NHS Board and Health & Social Care Partnership level.

More detailed explanatory notes on how to navigate and interpret the dashboards are available on the website text accompanying the dashboards.

Supporting Data

Spreadsheets showing more detailed results are available on the Scottish Government website at: www.gov.scot/HACE.


Contact

Email: patientexperience@gov.scot