We use cookies to collect anonymous data to help us improve your site browsing experience.

Click 'Accept all cookies' to agree to all cookies that collect anonymous data. To only allow the cookies that make the site work, click 'Use essential cookies only.' Visit 'Set cookie preferences' to control specific cookies.

Set cookie preferences

Your cookie preferences have been saved. You can change your cookie settings at any time.

Publication - Statistics

Health and Care Experience Survey 2019/2020: technical report

Published
13 October 2020
Directorate
Population Health Directorate
Part of
Health and social care
ISBN
9781800041875

Report on the technical aspects of the survey, including development, implementation, analysis and reporting.

This document is part of a collection

View supporting documents Supporting documents

Annex B: Per cent Positive and Negative Responses

Table A1 shows which responses were classed as positive and negative. Answers such as ‘neither agree nor disagree’ and ‘fair’ were treated as neutral. Other answers such as ‘can’t remember / don’t know’ and ‘not relevant’ were excluded from the analysis.

Table A1 also shows how many respondents there were nationally for each of the per cent positive questions.

Table A1: Number of respondents and response codes for per cent positive style questions
Question
Number		 Topic Question Text High positive
values		 Low positive
values		 Neutral
values		 Negative
values		 Excluded
values		 Number of responses analysed
3 GP Practice How easy is it for you to contact your GP practice in the way that you want? 1 2 - 3 - 140,969
5 GP Practice If you ask to make an appointment with a doctor 3 or more working days in advance, does your GP practice allow you to? 1 - - 2 3 106,818
6 GP Practice The last time you needed to see or speak to a doctor or nurse from your GP practice quite urgently, how long did you wait? 1 2 - 3 4 106,672
9a GP Practice The quality of information provided by the receptionist? 1 2 3 4, 5 6 124,932
9b GP Practice The arrangements for getting to see a doctor? 1 2 3 4, 5 6 136,673
9c GP Practice The arrangements for getting to see a nurse? 1 2 3 4, 5 6 118,664
9d GP Practice The arrangements for getting to see a Pharmacist / Chemist? 1 2 3 4, 5 6 70,309
Question
Number		 Topic Question Text High positive
values		 Low positive
values 		Neutral
values		 Negative
values		 Excluded
values		 Number of responses analysed
9e GP Practice The arrangements for getting to see a Physiotherapist? 1 2 3 4, 5 6 35,607
9f GP Practice The arrangements for getting to see a Mental Health Professional? 1 2 3 4, 5 6 20,637
9g GP Practice The arrangements for getting to see a Community Link Worker? 1 2 3 4, 5 6 11,015
9h GP Practice The arrangements for getting to see a Another Healthcare Professional? 1 2 3 4, 5 6 23,778
10 GP Practice Overall, how would you rate the care provided by your GP practice? 1 2 3 4, 5 - 137,249
13a GP Practice The person I saw was appropriate for my treatment / care 1 2 3 4, 5 - 130,087
13b GP Practice I was listened to. 1 2 3 4, 5 - 131,564
Question
Number		 Topic Question Text High positive
values		 Low positive
values 		Neutral
values		 Negative
values		 Excluded
values		 Number of responses analysed
13c GP Practice I was given enough time 1 2 3 4, 5 - 130,538
13d GP Practice I was treated with compassion and understanding. 1 2 3 4, 5 - 129,767
13e GP Practice I was given the opportunity to involve the people that matter to me. 1 2 3 4, 5 - 105,963
13f GP Practice I understood the information I was given 1 2 3 4, 5 - 130,056
13g GP Practice I was able to ask questions if I wanted to 1 2 3 4, 5 - 130,601
13h GP Practice I was involved in decisions about my care and treatment? 1 2 3 4, 5 - 121,750
13i GP Practice Staff helped me to feel in control of my treatment/care 1 2 3 4, 5 - 117,120
Question
Number		 Topic Question Text High positive
values		 Low positive
values 		Neutral
values		 Negative
values		 Excluded
values		 Number of responses analysed
13j GP Practice I knew the healthcare professional well 1 2 3 4, 5 - 117,807
13k GP Practice My treatment/care was well coordinated 1 2 3 4, 5 - 121,870
20a OOH I was listened to 1 2 3 4, 5 - 22,753
20b OOH I was given enough time 1 2 3 4, 5 - 22,218
20c OOH I was treated with compassion and understanding. 1 2 3 4, 5 - 22,294
20d OOH I was given the opportunity to involve the people that matter to me. 1 2 3 4, 5 - 20,276
20e OOH I understood the information I was given 1 2 3 4, 5 - 22,304
Question
Number		 Topic Question Text High positive
values		 Low positive
values		 Neutral
values		 Negative
values		 Excluded
values		 Number of responses analysed
20f OOH I was able to ask questions if I wanted to 1 2 3 4, 5 - 22,225
20g OOH Staff helped me to feel in control of my treatment/care 1 2 3 4, 5 - 21,392
20h OOH My treatment/care was well coordinated 1 2 3 4, 5 - 21,597
21 OOH Overall, how would you rate the care you experienced from this service? 1 2 3 4, 5 - 23,352
26a Social Care I was aware of the help, care and support options available to me 1 2 3 4, 5 - 14,214
26b Social Care I had a say in how my help, care or support was provided 1 2 3 4, 5 - 13,405
26c Social Care People took account of the things that matter to me 1 2 3 4, 5 - 13,386
Question
Number		 Topic Question Text High positive
values		 Low positive
values		 Neutral
values		 Negative
values		 Excluded
values		 Number of responses analysed
26d Social Care I was treated with compassion and understanding 1 2 3 4, 5 - 13,612
26e Social Care I felt safe 1 2 3 4, 5 - 13,229
26f Social Care I was supported to live as independently as possible 1 2 3 4, 5 - 13,226
26g Social Care My health, support and care services seemed to be well coordinated 1 2 3 4, 5 - 13,182
26h Social Care The help, care or support improved or maintained my quality of life 1 2 3 4, 5 - 13,191
27 Social Care Overall, how would you rate your help, care or support services? Please exclude the care and help you get from friends and family. 1 2 3 4, 5 - 14,180
32a Carers I have a good balance between caring and other things in my life 1 2 3 4, 5 - 22,022
Question
Number		 Topic Question Text High positive
values		 Low positive
values		 Neutral
values		 Negative
values		 Excluded
values		 Number of responses analysed
32b Carers Caring has had a negative impact on my health and wellbeing 5 4 3 1, 2 - 20,898
32c Carers I have a say in services provided for the person(s) I look after 1 2 3 4, 5 - 20,199
32d Carers Local services are well coordinated for the person(s) I look after 1 2 3 4, 5 - 20,069
32e Carers I feel supported to continue caring 1 2 3 4, 5 - 20,266

Contact

Email: patientexperience@gov.scot

Back to top