Publication - Research and analysis

Building standards - verification service: customer experience evaluation - future model

Published: 28 May 2021
Part of: Building, planning and design
ISBN: 9781800043206

This research identified and proposed a preferred model which the Scottish Government (Building Standards Division) could use to deliver the national customer survey for building standards.

Supporting documents

Future model to evaluate the customer experience as part of the building standards verification service

File type: 44 page PDF
File size: 333.9 kB

Appendix A

File type: 9 page PDF
File size: 112.5 kB

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Supporting documents

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