Dalmuir train station - maintenance and repairs: FOI release

Information requested

1. Who is responsible for the maintenance of the enclosed corridor leading to Platform 5 at Dalmuir Train Station?

2. What is the inspection interval for the enclosed corridor leading to Platform 5 at Dalmuir Train Station?

3. Please provide us with the details of inspections conducted during a period of 05/08/2017 – 05/08/2019.

4. Please advise whether there were any complaints made about any defects within the enclosed corridor leading to Platform 5 at Dalmuir Train station in a period of 05/08/2017 – 05/08/2019. If so, please provide us with details of said complaints.

5. Details of any repairs undertaken to the enclosed corridor leading to Platform 5 at Dalmuir Train station for a period of 05/08/2017 – 05/08/2019

Response

1. Who is responsible for the maintenance of the enclosed corridor leading to Platform 5 at Dalmuir Train Station?

ScotRail as the tenant of the station would be responsible for the daily inspections and if necessary cleaning and general maintenance. More significant maintenance would be the responsibility of Network Rail.

2. What is the inspection interval for the enclosed corridor leading to Platform 5 at Dalmuir Train Station?

In respect of the details supplied within the answer to question 1, Transport Scotland do not hold the information requested. The Annex appended to this letter details the reasons why Transport Scotland do not hold the information.
However it is worthy to note the current ScotRail Franchise Agreement contains an inspection regime called the Service Quality Incentive Regime (SQUIRE). The SQUIRE team audit all stations each four weekly period to assess the condition of infrastructure, services and facilities. Where standards fail to meet the prescribed level of service, penalties are levied against the Franchisee.
The corridor mentioned is audited as part of a full station SQUIRE inspection where all station assets are checked during an inspection.
Details of the SQUIRE regime as well as performance results by station can be found at https://www.transport.gov.scot/public-transport/rail/performance-and-service-quality

3. Please provide us with the details of inspections conducted during a period of 05/08/2017 – 05/08/2019.

In respect of the details supplied within the answer to question 1, Transport Scotland do not hold the information requested.

Regarding the dates for SQUIRE inspections conducted by Transport Scotland – these are as follows:-

2017
23 August, 27 September 2017, 31 October, 21 November, 16 December

2018
10 January, 17 February, 15 March, 20 April, 29 April, 9 June, 26 June, 27 July, 21 August, 3 October, 30 October, 5 December, 16 December

2019
29 January, 11 February, 20 March, 10 April, 7 May, 2 June, 8 July, 25 July, 29 August, 15 September, 25 October

4. Please advise whether there were any complaints made about any defects within the enclosed corridor leading to Platform 5 at Dalmuir Train station in a period of 05/08/2017 – 05/08/2019. If so, please provide us with details of said complaints.

I have conducted a search of the record management system within Transport Scotland and there are no files in relation to complaints about defects within the enclosed corridor leading to Platform 5 at Dalmuir. Can I suggest that you contact ScotRail directly to confirm what complaints have been received by them as the operator of Dalmuir station. ScotRail can be contacted via https://www.scotrail.co.uk/about-scotrail/contact-us

5. Details of any repairs undertaken to the enclosed corridor leading to Platform 5 at Dalmuir Train station for a period of 05/08/2017 – 05/08/2019

In respect of the details supplied within the answer to question 1, Transport Scotland do not hold the information requested. I would once again refer you to the Annex appended to this letter which details the reasons why Transport Scotland do not hold the information.

ANNEX
REASONS FOR NOT PROVIDING INFORMATION
The Scottish Government does not have the information

Section 17(1) of FOISA (information not held) requires the Scottish Government to notify you if it does not have the information you requested.

Transport Scotland does not have the information you have requested as it relates to an area of the railway that the Scottish Government is not directly responsible for.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.