Publication - Advice and guidance

Coronavirus (COVID-19): Scotland's route map - what you can and cannot do

Information about easing the coronavirus lockdown restrictions.

Coronavirus (COVID-19): Scotland's route map - what you can and cannot do


What should I do if there’s a medical emergency and when can I go to my GP?

The NHS remains open for everyone, and you should not delay accessing any help you need during the pandemic.

Your GP and community pharmacy is open, with many GP surgeries offering phone or video consultations to find out what additional help you might need. Contact them first. You can continue to access Primary Care Out of Hours Services by contacting NHS 24 or 111.

If you are experiencing symptoms of COVID-19, please call 111 and in any medical or health emergency always call 999.

When will my local hospital restart its usual NHS services?

Preparation work is being done by health boards to restart NHS services covering primary and community services, including mental health.

We have published a framework which will allow health boards to prioritise cancer surgery for those most in need of cancer treatment. We plan to restart, where possible, urgent elective surgery previously paused, as well as IVF treatment, following the approval of Human Fertilisation and Embryology Authority.

We are also planning to retain COVID-free GP services, including scaling up digital consultations.

In Phase 2, remobilisation plans will be implemented by Health Boards and Integrated Joint Boards to increase the provision for the backlog of demand, urgent referrals and the triage of routine services. This Phase will see the reintroduction of some chronic disease management, which could include pain and diabetic services. 

Phase 3 will see an expansion of screening services and adult flu vaccinations.

By Phase 4, the full range of health and social care services will be provided with greater use of technology to provide improved services to citizens.

When will my surgery go ahead?

We are considering how we can begin to safely restart NHS services and restart, where possible, urgent electives previously paused. In doing, so we need to achieve a careful balance in managing our healthcare capacity.

When can I go to the dentist or optician?

From 13 July community optometry practices will further increase their services – especially for emergency and essential eye care. From 13 July dental practices can also see registered patients for 'non-aerosol' procedures such as a simple check-up, dentures and dental braces. Aerosol procedures that create a fine mist - for example through use of a high speed drill – are still not allowed.

First published: 11 Jul 2020 Last updated: 11 Jul 2020 -