Publication - Advice and guidance

Coronavirus (COVID-19): retail sector guidance

Guidance for the retail sector, including close contact services such as hairdressers and barbers, which covers procedures for staff and customer safety and an operations checklist.

Deliveries and distribution

As a minimum we expect companies to:

  • provide early clarity to their supply chain about honouring of orders in the system, linked to new production capacity and consumer demand/contracts
  • treat all visitors including  suppliers and delivery drivers, as if they were employees, ensuring they are offered the same protections and are expected to follow the same rules 

Early supplier engagement

COVID-19 is an international crisis impacting most countries. This global nature of the virus means it may have impacted on both current demand for some goods and on normal supply chain relationships. Early engagement with suppliers is recommended to understand how well placed suppliers will be to provide inputs at the level required to meet a company's expected demand as they restart production. This should include considering any additional logistical issues associated with the current functioning of international supply networks.  

During the COVID‑19 pandemic minimising pressures on supply chains is paramount to ensure that suppliers at risk are better able to cope with the current crisis and ensure service continuity and delivery during and after the outbreak. Companies are encouraged to work with suppliers to understand the specific pressures they face and identify potential solutions on a case-by-case basis, including providing early clarity on the treatment of orders already placed.

Operational guide for retailers in managing deliveries and supply (COVID-19)

  • revise pick-up and drop-off collection points, procedures, signage and markings. For example asking customers who are picking up online orders to open the boot of their car, so workers can load the goods to avoid unnecessary contact between employees and customers.
  • order larger quantities of goods to reduce the number of deliveries
  • where possible and safe have single-employees unload vehicles or if not possible keep employees in consistent pairs or groups
  • enable delivery drivers to access welfare facilities when required, consistent with other guidance
  • encourage drivers to stay in their vehicles where this does not compromise their safety and existing safe working practice
  • create one-way flow of traffic in stockrooms

Last updated: 26 May 2020


Contact

Email: businessengagement@gov.scot

First published: 10 Jul 2020 Last updated: 10 Jul 2020 -