Deliveries, distribution and visitors
Information about protecting your workforce and those who come on-site.
As a minimum we expect public library services:
- to provide early clarity to their supply chain about honouring of orders in the system, linked to new production capacity and consumer demand/contracts
- to treat all site visitors including contractors, suppliers and those making deliveries, as if they were employees, ensuring they are offered the same protections and are expected to follow the same rules
Early engagement with suppliers of stock is recommended to understand how well placed suppliers will be to provide inputs at the level required to meet a library services expected demand as they restore services. This should include considering any additional logistical issues associated with the current functioning of supply, delivery and processing networks.
During the COVID‑19 pandemic minimising pressures on supply chains is paramount to ensure that suppliers at risk are better able to cope with the current crisis and ensure service continuity and delivery during and after the outbreak. Public library services are encouraged to work with suppliers to understand the specific pressures they face and identify potential solutions on a case-by-case basis, including providing early clarity on the treatment of existing orders.
Many libraries, especially larger libraries, may normally have a number of visitors at any one time, including service users and contractors. This presents increased risk of virus transmission if people do not adhere to the same interpretation of rules. To address this risk public library services should consider limiting access, ensuring safe working practices and implementing a permit to work system for contractors who need to access.
Consider discouraging the use of temperature checking employees as a means of testing for COVID-19 due to the low efficacy rate of this method. Further information about the reliability of temperature checking as a test for COVID-19 can be found on the MHRA website.
Careful communication is vital to manage user expectations, explain new procedures and promote safe behaviour. The successful return of libraries will be dependent on positive customer behaviour. We have produced guidance intended to be used by customers and can also help to inform signage. As English may not be the first language for everyone, library services should consider how best to use visual materials to reinforce messages.
Guidance has been produced to support customer and visitor data gathering for businesses and other establishments, including libraries, where the nature of the premises means there may be an increased risk of transmission of COVID-19 due to a higher degree of interaction between unknown individuals. The guidance sets out how to collect individual contact details in a safe and secure manner which is compliant with data protection legislation, to assist NHS Scotland in responding to outbreaks of COVID-19. Collecting contact details will be voluntary, but it is important that both premises and individuals cooperate, as it will be crucial to national efforts to suppress the virus. This measure forms part of enabling premises to open safely, minimising the risk of the number of infections increasing, and will reduce the risk of requiring future restrictions. The guidance does not apply where services are taken off-site immediately, for example, a library operating a click-and-collect service. If premises offer a mixture of an on-site and collection service, contact information only needs to be collected for customers who remain on-site.