Publication - Advice and guidance

Coronavirus (COVID-19): guidance on re-opening school age childcare services

Non-statutory guidance for school age childcare providers in the local authority, private and third sectors to support a safe re-opening of these settings.

Contents
Coronavirus (COVID-19): guidance on re-opening school age childcare services
Communication

Communication

Clear communication and consultation with all staff, parents, providers and trade unions on the reopening of childcare settings should be carefully considered and undertaken when implementing this guidance, to ensure that all those concerned understand the changes that are required and are confident in the revised arrangements. The Advisory Group and sub-group have both emphasised the importance of staff and families being actively engaged in agreeing and establishing new practices and routines; and of public health (including good hygiene) becoming a core part of childcare processes. Inductions for new staff should include guidance on the setting’s approach to ensuring distancing by adults as well as routines to ensure good infection prevention and control.

National information for parents and carers is available from Parent Club.

Settings will need to communicate any new arrangements to families in advance of children returning. This is particularly important where there are new routines and procedures that children, parents and families will need to understand and follow.

Additional arrangements for sharing information between staff, parents and families should be agreed to ensure that clear lines of communication are available where face to face contact is being reduced. For example, video messaging, phone calls or text messages, photographs or email. It is important that when settings communicate using these additional measures, that they also consider the General Data Protection Regulations (GDPR) and consider updating their existing privacy policies where necessary. When face to face communication is preferred and suitable, ensure that the physical distancing guidance is adhered to.


First published: 30 Jul 2020 Last updated: 30 Jul 2020 -