Publication - Advice and guidance

Coronavirus (COVID-19): guidance for call centres and customer contact centre environments

Guidance for call centre or customer contact centre environments on safe operation during the coronavirus pandemic.

9 page PDF

234.4 kB

9 page PDF

234.4 kB

Coronavirus (COVID-19): guidance for call centres and customer contact centre environments
Related information

9 page PDF

234.4 kB

Related information

Scottish Government advice and support

Summary of COVID-19 developments in Scotland

Coronavirus (COVID-19): framework for decision making

Coronavirus (COVID-19): framework for decision making – Scotland’s route map through and out of the crisis

Coronavirus (COVID-19) phase 2: Scotland’s route map update

Coronavirus (COVID-19): Scotland’s route map – indicative dates for the remainder of phase 2 and early phase 3

Coronavirus (COVID-19): Returning to work safely

Coronavirus (COVID-19): business and physical distancing guidance

Coronavirus (COVID -19) Surveillance and Response

Fair Work statement

Advice on substantive support packages available for business and their employees

Guidance on childcare

COVID-19 information and guidance for general (non-healthcare) settings

A list of Scottish Procurement Policy Notes (SPPNs) can be found on

SPPN 4/2020 covers procurement related issues as a consequence of the COVID-19 outbreak. 

SPPN 5/2020 sets out guidance for public bodies on options for payment to their suppliers to ensure service continuity during the current COVID-19 outbreak.

NHS Inform

Please refer to relevant sections of the NHS Inform website, in particular the advice on physical distancing, shielding, Test and Protect, and symptoms.Each of these sections notes the date last updated, so please take particular note of whether some of the above guidance has been updated since your draft guidance was produced to ensure this guidance remains aligned.

The following UK-level guidance may also prove useful:


Coronavirus (Scotland) Act 2020 

Other sources of COVID-19 information

UK Government guidance on working safely during COVID-19 in different workplaces

The Health and Safety Executive has provided advice related to COVID-19

Further detailed guidance on security can be found at:

To contact Police Scotland for Protective Security advice, please contact your local Counter Terrorism Security Adviser: