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A modern complaints system: The new Scottish Public Services Ombudsman

DescriptionCircular guidance on the statutory framework for complaints handling established by the Scottish Public Services Ombudsman Act 2002 (asp 11)
ISBN
Official Print Publication Date
Website Publication DateOctober 07, 2002

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A modern complaints system
The new Scottish Public Services Ombudsman

The Scottish Public Services Ombudsman Act 2002 (asp 11)

Scottish Executive Legal and Parliamentary Services Department Circular

This document is also available in pdf format (332k)

Contents

Introduction
Background to the 2002 Act
General effect of the 2002 Act
Commencement and transitional arrangements
Summary of new requirements on listed authorities
Remit of the Ombudsman
Complaints and requests
Investigations

Reporting arrangements
Appointment
Enquiries
Annex A: Listed authorities under schedule 2 to the 2002 Act
Annex B: Examples of maladministration