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Latest News

2017/18 Survey

The 2017 Health & Care Experience Survey has now closed - a huge thanks to those who completed the survey. The survey results will be published at 9.30am on Tuesday 24th April 2018. Both national and local level results will be made available on this web page.

A review into the weighting methodology used for the Health & Care Experience Survey has been undertaken. Details of the methodology to be used for the 2017/18 results is available at: http://www.gov.scot/Resource/0053/00533823.pdf.

For more information on how the data that is collected through the survey is used, please read our Privacy Notice.

We received approval to use the data required to sample individuals for the 2017 Health & Care Experience Survey from the Public Benefit & Privacy Panel. A copy of the approval letter is available here.

Final copies of the 2017 survey materials are available at the following links:


2015/16 Survey

Around 110,000 people responded to the 2015/16 survey, and just over 4,000 provided additional free-text comments about their experience of social care. Experiences of Social Care in the Health and Care Experience Survey 2015/16: Analysis of Free-text Comments was published on 15th March 2018 and reviews the analysis of these comments.


About the Survey

The Health & Care Experience Survey (successor to the GP and Local NHS Services Patient Experience Survey) asks about people’s experiences of:

  • accessing and using their GP practice and Out of Hours services;
  • aspects of care and support provided by local authorities and other organisations; and
  • caring responsibilities and related support.

The survey has been run every two years since 2009. For further details on each survey, including copies of the questionnaire and all publications, please select the relevant link:


The survey and sampling approach have been developed by the Scottish Government in consultation with a range of stakeholders including NHS Boards, Integration Authorities and NHS National Services Scotland. The survey can be completed via a paper questionnaire and returned by post; online or by phone.


If you have any queries about any of the Scottish Care Experience Surveys, please email patientexperience@gov.scot.