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Public Transport - Rail Passenger Services

High Level Summary of Statistics Trend Last update: Friday, September 23, 2011

Rail Passenger Services

ScotRail passenger numbers totalled 78.3 million in 2010/11, an increase of 1.8 per cent from the previous year, and a 22 per cent rise since 2004/05.

The rail punctuality Public Performance Measure for ScotRail (the percentage of services which arrived at their final destination within five minutes of the timetabled time) fell from 93.9 per cent in 1997/98 to just over 82 per cent in 2001/02 and 2002/03 (when services were affected by the post-Hatfield speed restrictions and the drivers' pay dispute); it was 88.2 per cent in 2010/11.

According to the National Passenger Survey, the percentage of ScotRail passengers who were very satisfied or fairly satisfied with their journey fell from 86 per cent in 1999 to 80 per cent in 2002, it was 88 per cent in 2010. The percentage who felt that value for money was "good" was 62 per cent in 1999 and 59 per cent in 2010.

In the 2010 SHS, 93% agreed that the trains were on time, 90% agreed that services ran when the person needed them, and 58% agreed that the fares were good value.

Rail passenger numbers 1963-2010

View chart data

Source: Scottish Transport Statistics

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