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2009/10 Health & Care Experience Survey

The survey was sent to a random sample of patients who were registered with a GP in Scotland in October 2009 for completion between November 2009 and April 2010. The survey asked patients about their experience of accessing their GP Practice, making an appointment, visiting reception, seeing either a nurse and/or doctor at the surgery, receiving prescribed medicine and care provided overall by the practice.

A total of 485,380 questionnaires were sent out and 185,989 were returned, giving a response rate of 38 per cent. This response rate is higher than later cycles of this survey because in this survey two reminder letters were also issued to the random sample of patients to encourage response. This is also the reason the fieldwork period is noticably longer than other cycles of this survey. More information on the survey design, response rates and methodology can be found in the Technical Report.

Note: This survey was previously known as the GP Patient Experience Survey 2009/10.

Results

Survey Documents

Additional Analysis

Downloadable documents:

Title:Health and Care Experience Survey 2009/10
Description:Health and Care Experience Survey 2009/10
File:Charts and Tables from the National Report [XLS, 196.6 kb: 09 Feb 2017]
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File:Results by Patient Characteristics [XLS, 154.1 kb: 09 Feb 2017]
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File:Results by Practice List Size [XLS, 68.6 kb: 09 Feb 2017]
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File:GP Practice Level Results [XLS, 1949.7 kb: 09 Feb 2017]
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File:NHS Board & Community Health Partnership Level Results [XLS, 229.4 kb: 09 Feb 2017]
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File:Results Tool - NHS Boards [XLS, 176.6 kb: 09 Feb 2017]
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File:Results Tool - Community Health Partnerships [XLS, 239.1 kb: 09 Feb 2017]
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