We are testing a new beta website for gov.scot go to new site



No stamp required.

General Enquiries: SocialSecurityExperience@gov.scot


0800 029 4974 (includes language line translation)


Prefix 18001


07467 447375

British Sign Language (BSL) users can contact us via http://contactscotland-bsl.org.

Experience Panels

Have Your Say. Join Experience Panels and help us shape the new Scottish social security system.

Over 2,000 people from across Scotland have signed up to join our Experience Panels. 

Scottish Government researchers will be in contact with those who have registered for the Experience Panels mid June to inform them about the next stage of the process.  This will involve further research focused around finding more about you and your experiences of the social security benefits that are being devolved to Scotland and what could be improved.

If you haven’t yet submitted your registration form there’s still time. You have until June, to complete and return your form.

Experience Panels Freephone Helpline

  • The helpline will be closed for the Spring bank holiday on May, 29 and will re-open at 08.30 on May, 30.
  • The helpline will also be closed for staff training on May, 31 from 09.00 until 14.00 and will re-open on May, 31 at 14.00.