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Policy in detail: Improving the standard of legal information

We work to improve the standard of information and advice provision throughout Scotland by developing and promoting the Scottish National Standards for Information and Advice Providers.

Scottish National Standards for Information and Advice Providers

The National Standards were compiled with the assistance of advice providers in the voluntary and statutory sectors. The Standards are a framework for the development of effective and efficient services and were compiled in recognition of the fact that people choose to access information and advice from various sources. Some agencies specialise in advice whereas others provide advice only as part of an overall service.

The Standards framework can be used by any advice provider to improve the quality of its advice service.

The Scottish Government has asked the Scottish Legal Aid Board (SLAB) to develop and implement the delivery of the new accreditation model for the SNSIAP.

Key documents

Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009 was published in 2009.  DO NOT REFER TO SECTION 2 WITHIN THE FRAMEWORK AS IT IS OUT OF DATE. We will review and republish the Quality Assurance Framework in its entirety in the nearest future.

Updated Section 2 containing reviewed agency and adviser competences can be accessed here.  

Accreditation for Type I advice providers now available

Advice providers providing Type I advice (information and signposting) can now apply for accreditation or re-accreditation.  Please email SNSIAP@slab.org.uk for further information.

Accreditation for Type II/III advice providers

SLAB are currently developing the infrastructure to support the implementation of the peer review process for Type II/III accreditation.

Peer Review Guidance for Advice Providers in now available on SLAB’s website.

SLAB have also drafted a guidance note for advice providers in relation to seeking consent from clients for their case files to be shared with third parties for the purposes of quality assurance.

Self assessment

To prepare for re-accreditation and accreditation for the first time advice providers must self assess against the Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009.  PLEASE NOTE THAT SECTION 2 OF THE FRAMEWORK HAS BEEN UPDATED IN LINE WITH CURRENT LEGISLATION AND CAN BE ACCESSED HERE

SLAB have developed separate self assessment tools and guidance for advice providers and CABx.

For more information on all aspects of the above including current news updates go to http://www.slab.org.uk/providers/advice/Accreditation_Model.html

Contact

For further information;

Email:  SNSIAP@slab.org.uk

Tel: Sarah Hamer, Policy Development Officer, SLAB, on 0131 240 2177