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Care Information Scotland

Care Information Scotland was launched in 2010 by the Scottish Government and managed by NHS 24 as the first of its kind in the country, offering a single point of contact for care information for older people. The new service is designed for all carers, those being cared for and people seeking information about care in Scotland:

The new service caters for young carers, as well as those people who don't regard themselves as carers at all. It is designed to act as the first point of access to all care information in Scotland. Whether it is a 15-year-old boy caring for his disabled mother after the death of his father, a young adult looking after his younger siblings or a wife caring for her elderly husband, they can all make contact with Care Information Scotland and take that first step to getting the accurate and relevant information they are looking for.

Categories of information include:

  • How to access care
  • Care at home
  • Care homes
  • Supported housing
  • How much does care cost (includes explanation of free personal and nursing care and Direct Payments)
  • How to complain
  • Care standards
  • Care Inspectorate Inspection Reports

How to access the service

The Care Information Scotland helpline is available on 0800 011 3200 between 8.00 am and 10.00 pm, seven days a week. The online service includes video content, web chat and BrowseAloud, a speech and reading support tool which can also translate material into different languages: