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Scottish Water Industry

Scottish Water Industry Background

In Scotland, public drinking water and sewerage services are provided by a public corporation, Scottish Water, which is accountable to Scottish Ministers and through Ministers to the Scottish Parliament.

Scottish Water operates within a regulatory framework established by the Scottish Parliament in which Scottish Ministers, acting on behalf of the people of Scotland, set the objectives for the industry to be delivered at least cost to customers. Key players in this regulatory framework are Scottish Water's economic regulator, the Water Industry Commission for Scotland; the Drinking Water Quality Regulator; the Scottish Environment Protection Agency; the customer representative body, Citizens Advice Scotland; and for investigation of complaints, the Scottish Public Services Ombudsman.

The water industry contributes to the Scottish Government's Strategic Objectives. In particular, it contributes to a Wealthier and Fairer Scotland through the National Outcome of "Our public services are high quality, continually improving, efficient and responsive to local people's needs".


Contact us

Water Industry Team
Area 3-J South
Victoria Quay

Email: waterindustry@gov.scot