We are testing a new beta website for gov.scot go to new site

BS redir

This content is not being updated. The latest Scottish Government policy on building standards can be found on https://beta.gov.scot. Current Building Standards technical handbooks are still in the Technical Guidance section on this website.

Building Standards Customer Journey

The Customer Journey explains the roles and responsibilities of the home owner in relation to the building standards process.  This gives helpful guidance to those who intend to carry out building work and where to seek help.

You should be aware that other statutory requirements may also apply to the work proposed, such as planning permission, fire certificates or licensing. Planning permission is a separate matter and further guidance may be obtained from your local authority or from the Scottish Government planning website.

If the Customer Journey does not answer your question, please contact your local authority Building Standards office.