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Review of Independent Information and Support Services Funded by the Scottish Government

Official Print Publication Date
Website Publication DateFebruary 27, 2018


ISBN 978 1 78851 633 4 (web only)
ISSN 2045 6964
PPDAS 369826

This document is also available in pdf format (1.2MB)



Executive Summary

1. Introduction
Study objectives
Research approach and challenges

2. Overview of the SIRD Projects
Profile of the projects

3. The Context for SIRD
Local context for the delivery of information and support
Impact of the local context on SIRD projects

4. Working Relationships
The quality of relationships
Referrals and other joint working
Relationships with others in the voluntary sector

5. Strategic Engagement and Impact

6. Direct Client Support
Experiences of looking for information or support
Awareness-raising and capacity-building
Support with applying for a budget, assessment and review
Brokerage – setting up and managing support
Accessing community-based services
Peer support and peer involvement

7. Reflections on Direct Client Support Work
Numbers and types of people accessing direct client support
Clients’ views on quality and impact
Reflections on good support and project additionality

8. Development of Information

9. Running of the Funding Programme
Support from Inspiring Scotland and other stakeholders
Monitoring procedures

10. Concluding Reflections


Annex 1: SIRD Project Interview Themes

Annex 2: Service User Survey Results

Annex 3: SIRD Projects

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Scottish Government or Scottish Ministers.

This report is available on the Scottish Government Publications Website