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NHS Fife: Getting it right for our most vulnerable patients

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Highest standards of care

As a way of improving understanding of frailty, the frailty working group held a two-day educational event for representatives from across the hospital. It looked at the quality of care provided for frail older people, how clinicians communicate and what could be done to reduce harm. “By default, we knew this process would improve patient flow, but this was not our primary objective,” explained Louise, “what we actually wanted was to provide the highest standard of care for frail older patients.”