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ISBN 978 1 78851 200 8 (Web only publication) PPDAS 276106
This document is also available in pdf format (744KB)
An erratum was published on 19th September 2017 at pdf page 12, Building partnerships with financial providers.
The pdf and html have both been updated within the document to reflect this change.
Foreword - Elspeth's experience of nuisance calls
Ministerial Introduction - by Keith Brown MSP, Cabinet Secretary for Economy, Jobs and Fair Work
Improving Government response
Annex A - Engagement
Page updated: Thursday, September 07, 2017