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A Response to Scotland's Nuisance Calls Commission - An Action Plan

A Response to Scotland's Nuisance Calls Commission - An Action Plan

Monday, September 11, 2017

ISBN: 9781788512008

This action plan is the response to Scotland’s Nuisance Calls Commission which brought regulators, consumer groups, government officials and business representatives together to come up with practical solutions. It defined a nuisance call as: “Unwanted phone calls that attempt to promote a product, service, aim or ideal that can cause the recipient a range of harm, from annoyance to lasting detriment, including emotional or financial damage.”

Executive Summary

The actions outlined here respond to those considerations, and are divided into three categories, which also make up the structure of this document:

• empowering and protecting individuals;

• encouraging better business behaviour; and

• improving government and public agency responses