When the Making it Easy action plan was published in 2014, it was welcomed as a fresh approach. It strived to build people’s skills, confidence, knowledge and understanding to help them deal with the complex demands of the health and care system.
The concept of health literacy comes from research showing that the healthcare system fails to consider people’s information needs. Scotland has pushed the boundaries in accepting the problem and has moved on to test actions to remove these barriers.
With such a positive reaction to the plan, the challenge was to complete the actions in a way that supported Scotland to be a more health literate country.