This document follows on from the Stage 1 Options Appraisal that formed the basis of the decision to deliver social security in Scotland via an agency of some form. It has been written following the HMT 'five-cases' model of business case development and is published in order to set out the evidence behind the preferred option in a clear and transparent way.
Six initial options are examined that cover the spectrum of possibilities. They are constructed in such a way that 'hybrids' that combine different aspects of different options can be constructed easily.
Following assessment across socio-economic, financial, management, commercial and strategic cases, three hybrid options are examined for the structure of the agency with three variations of assessments.
The conclusion is that the preferred option is a central agency with enhanced phone and online support,which incorporates face-to-face pre-claims and support services locally in existing public sector locations and with assessments undertaken in a manner that is appropriate for policy choices that will be made as the final business case is progressed.