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Consultation on the New National Health and Care Standards: Analysis of Responses

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Annex 1: Quantitative tables relating to each question or Standard.

Table 1

Question 1: To what extent do you think the Standards will be relevant and can be applied across all health, care and social work settings?

Category of Respondent Strongly Agree Agree Neither agree nor disagree Disagree Total*
No. % No. % No. % No. % No. %
Voluntary Sector 19 25 32 42 14 18 12 16 77 100
Early Years and Childcare Services (Pre-5 focus) 6 26 15 65 0 0 2 9 23 100
Private Sector 6 26 12 52 2 9 3 13 23 100
Professional Representative Bodies 2 11 9 50 7 39 0 0 18 100
Engagement Events 1 9 10 91 0 0 0 0 11 100
Health and Social Care Partnership Bodies 4 29 9 64 1 7 0 0 14 100
Local Authority Bodies 5 38 4 31 2 15 2 15 13 100
Healthcare 3 23 10 77 0 0 0 0 13 100
Education (largely 5 - 16 years) 3 33 5 56 1 11 0 0 9 100
Housing Associations 5 62 3 38 0 0 0 0 8 100
Academic 1 25 1 25 1 25 1 25 4 100
Regulatory/Inspectorate/Scrutiny 1 50 1 50 0 0 0 0 2 100
Statutory Bodies 0 0 2 67 1 33 0 0 3 100
Other 0 0 1 50 0 0 1 50 2 100
Total Organisations 56 25 114 52 29 13 21 10 220 100
Individuals (working/volunteering in health/social care) 61 46 61 46 6 5 5 4 133 100
Individuals (Service Users) 10 15 29 45 14 22 12 18 65 100
Individuals (no further information) 4 44 3 33 1 11 1 11 9 100
Total Individuals 75 36 93 45 21 10 18 9 207 100
Total Respondents 131 31 207 48 50 12 39 9 427 100

*Percentages may not always total 100% due to rounding.

Table 2

Question 2: To what extent do these Standards reflect the experience of people experiencing care and support?

Category of Respondent Strongly Agree Agree Neither agree nor disagree Disagree Total*
No. % No. % No. % No. % No. %
Voluntary Sector 14 18 29 38 25 32 9 12 77 100
Early Years and Childcare Services (Pre-5 focus) 7 32 13 59 1 5 1 5 22 100
Private Sector 9 39 11 48 3 13 0 0 23 100
Professional Representative Bodies 2 11 6 33 9 50 1 6 18 100
Engagement Events 0 0 9 100 0 0 0 0 9 100
Health and Social Care Partnership Bodies 4 29 10 71 0 0 0 0 14 100
Local Authority Bodies 3 25 6 50 2 17 1 8 12 100
Healthcare 1 8 10 77 2 15 0 0 13 100
Education (largely 5 - 16 years) 2 22 5 56 2 22 0 0 9 100
Housing Associations 6 75 1 12 1 12 0 0 8 100
Academic 0 0 2 50 1 25 1 25 4 100
Regulatory/Inspectorate/Scrutiny 0 0 1 100 0 0 0 0 1 100
Statutory Bodies 0 0 1 100 0 0 0 0 1 100
Other 0 0 0 0 1 50 1 50 2 100
Total Organisations 48 22 104 49 47 22 14 7 213 100
Individuals (working/volunteering in health/social care) 50 37 58 43 19 14 7 5 134 100
Individuals (Service Users) 8 17 23 50 8 17 7 15 46 100
Individuals (no further information) 3 33 2 22 3 33 1 11 9 100
Total Individuals 61 32 83 44 30 16 15 8 189 100
Total Respondents 109 27 187 47 77 19 29 7 402 100

*Percentages may not always total 100% due to rounding.

Table 3

Standard 1: I experience high quality care and support that is right for me.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent Strongly Agree Agree Neither agree nor disagree Disagree Total*
No. % No. % No. % No. % No. %
Voluntary Sector 23 31 36 49 8 11 7 9 74 100
Early Years and Childcare Services (Pre-5 focus) 11 55 9 45 0 0 0 0 20 100
Private Sector 8 35 12 52 2 9 1 4 23 100
Professional Representative Bodies 1 5 15 80 3 16 0 0 19 100
Engagement Events 1 9 10 91 0 0 0 0 11 100
Health and Social Care Partnership Bodies 4 33 8 67 0 0 0 0 12 100
Local Authority Bodies 5 38 6 46 0 0 2 15 13 100
Healthcare 4 33 8 67 0 0 0 0 12 100
Education (largely 5 - 16 years) 5 50 5 50 0 0 0 0 10 100
Housing Associations 6 75 2 25 0 0 0 0 8 100
Academic 2 67 1 33 0 0 0 0 3 100
Regulatory/Inspectorate/Scrutiny 1 50 1 50 0 0 0 0 2 100
Statutory Bodies 0 0 1 50 1 50 0 0 2 100
Other 0 0 1 100 0 0 0 0 1 100
Total Organisations 71 34 115 55 14 7 10 5 210 100
Individuals (working/volunteering in health/social care) 88 66 39 29 5 4 2 1 134 100
Individuals (Service Users) 22 46 16 33 5 10 5 10 48 100
Individuals (no further information) 5 56 3 33 1 11 0 0 9 100
Total Individuals 115 60 58 30 11 6 7 4 191 100
Total Respondents 186 46 173 43 25 6 17 4 401 100

*Percentages may not always total 100% due to rounding.

Table 4

Standard 2: I am at the heart of decisions about my care and support.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent Strongly Agree Agree Neither agree nor disagree Disagree Total*
No. % No. % No. % No. % No. %
Voluntary Sector 30 39 27 36 10 13 9 12 76 100
Early Years and Childcare Services (Pre-5 focus) 12 55 10 45 0 0 0 0 22 100
Private Sector 9 39 11 48 2 9 1 4 23 100
Professional Representative Bodies 3 18 11 65 3 18 0 0 17 100
Engagement Events 1 9 9 82 1 9 0 0 11 100
Health and Social Care Partnership Bodies 7 50 6 43 1 7 0 0 14 100
Local Authority Bodies 4 31 6 46 1 8 2 15 13 100
Healthcare 4 33 8 67 0 0 0 0 12 100
Education (largely 5 - 16 years) 6 60 3 30 1 10 0 0 10 100
Housing Associations 6 75 2 25 0 0 0 0 8 100
Academic 1 25 3 75 0 0 0 0 4 100
Regulatory/Inspectorate/Scrutiny 1 100 0 0 0 0 0 0 1 100
Statutory Bodies 0 0 1 50 0 0 1 50 2 100
Other 0 0 1 100 0 0 0 0 1 100
Total Organisations 84 39 98 46 19 9 13 6 214 100
Individuals (working/volunteering in health/social care) 79 61 42 32 9 7 0 0 130 100
Individuals (Service Users) 19 42 17 38 5 11 4 9 45 100
Individuals (no further information) 6 67 2 22 1 11 0 0 9 100
Total Individuals 104 57 61 33 15 8 4 2 184 100
Total Respondents 188 47 159 40 34 9 17 4 398 100

*Percentages may not always total 100% due to rounding.

Table 5

Standard 3: I am confident in the people who support and care for me.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent Strongly Agree Agree Neither agree nor disagree Disagree Total*
No. % No. % No. % No. % No. %
Voluntary Sector 25 35 31 44 10 14 5 7 71 100
Early Years and Childcare Services (Pre-5 focus) 11 52 10 48 0 0 0 0 21 100
Private Sector 11 50 9 41 0 0 2 9 22 100
Professional Representative Bodies 1 6 14 78 3 17 0 0 18 100
Engagement Events 1 9 10 91 0 0 0 0 11 100
Health and Social Care Partnership Bodies 7 54 5 38 0 0 1 8 13 100
Local Authority Bodies 4 33 7 58 0 0 1 8 12 100
Healthcare 3 25 8 67 1 8 0 0 12 100
Education (largely 5 - 16 years) 5 50 5 50 0 0 0 0 10 100
Housing Associations 7 88 0 0 1 12 0 0 8 100
Academic 2 50 2 50 0 0 0 0 4 100
Regulatory/Inspectorate/Scrutiny 1 100 0 0 0 0 0 0 1 100
Statutory Bodies 0 0 2 100 0 0 0 0 2 100
Other 0 0 1 100 0 0 0 0 1 100
Total Organisations 78 38 104 50 15 7 9 4 206 100
Individuals (working/volunteering in health/social care) 79 61 43 33 5 4 2 2 129 100
Individuals (Service Users) 18 40 18 40 6 13 3 7 45 100
Individuals (no further information) 4 44 5 56 0 0 0 0 9 100
Total Individuals 101 55 66 36 11 6 5 3 183 100
Total Respondents 179 46 170 44 26 7 14 4 389 100

*Percentages may not always total 100% due to rounding.

Table 6

Standard 4: I am confident in the organisation providing my care and support.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent Strongly Agree Agree Neither agree nor disagree Disagree Total*
No. % No. % No. % No. % No. %
Voluntary Sector 22 29 38 51 10 13 5 7 75 100
Early Years and Childcare Services (Pre-5 focus) 10 32 19 61 2 6 0 0 31 100
Private Sector 9 39 10 43 1 4 3 13 23 100
Professional Representative Bodies 1 14 5 71 1 14 0 0 7 100
Engagement Events 1 9 9 82 1 9 0 0 11 100
Health and Social Care Partnership Bodies 8 53 6 40 0 0 1 7 15 100
Local Authority Bodies 3 23 8 62 0 0 2 15 13 100
Healthcare 3 27 7 64 1 9 0 0 11 100
Education (largely 5 - 16 years) 4 40 6 60 0 0 0 0 10 100
Housing Associations 6 75 2 25 0 0 0 0 8 100
Academic 1 25 3 75 0 0 0 0 4 100
Regulatory/Inspectorate/Scrutiny 0 0 1 100 0 0 0 0 1 100
Statutory Bodies 0 0 1 50 1 50 0 0 2 100
Other 0 0 1 100 0 0 0 0 1 100
Total Organisations 68 32 116 55 17 8 11 5 212 100
Individuals (working/volunteering in health/social care) 78 59 45 34 8 6 1 1 132 100
Individuals (Service Users) 14 30 17 37 7 15 8 17 46 100
Individuals (no further information) 4 50 4 50 0 0 0 0 8 100
Total Individuals 96 52 66 35 15 8 9 5 186 100
Total Respondents 164 41 182 46 32 8 20 5 398 100

*Percentages may not always total 100% due to rounding.

Table 7

Standard 5: And if the organisation also provides the premises I use.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent Strongly Agree Agree Neither agree nor disagree Disagree Total*
No. % No. % No. % No. % No. %
Voluntary Sector 18 25 35 49 14 20 4 6 71 100
Early Years and Childcare Services (Pre-5 focus) 11 52 8 38 2 10 0 0 21 100
Private Sector 8 38 8 38 5 24 0 0 21 100
Professional Representative Bodies 1 7 10 67 3 20 1 7 15 100
Engagement Events 1 9 8 73 0 0 2 18 11 100
Health and Social Care Partnership Bodies 5 36 8 57 1 7 0 0 14 100
Local Authority Bodies 3 25 6 50 2 17 1 8 12 100
Healthcare 3 25 5 42 3 25 1 8 12 100
Education (largely 5 - 16 years) 5 56 4 44 0 0 0 0 9 100
Housing Associations 1 17 2 33 2 33 1 17 6 100
Academic 0 0 3 75 1 25 0 0 4 100
Regulatory/Inspectorate/Scrutiny 0 0 1 100 0 0 0 0 1 100
Statutory Bodies 0 0 1 50 0 0 1 50 2 100
Other 0 0 1 100 0 0 0 0 1 100
Total Organisations 56 28 100 50 33 16 11 6 200 100
Individuals (working/volunteering in health/social care) 74 58 39 31 12 9 2 2 127 100
Individuals (Service Users) 10 24 20 48 10 24 2 5 42 100
Individuals (no further information) 3 43 2 29 1 14 1 14 7 100
Total Individuals 87 49 61 35 23 13 5 3 176 100
Total Respondents 143 38 161 43 56 15 16 4 376 100

*Percentages may not always total 100% due to rounding.

Table 8

Standard 6: And where my liberty is restricted by law.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent Strongly Agree Agree Neither agree nor disagree Disagree Total*
No. % No. % No. % No. % No. %
Voluntary Sector 16 25 28 44 16 25 4 6 64 100
Early Years and Childcare Services (Pre-5 focus) 11 55 9 45 0 0 0 0 20 100
Private Sector 9 41 10 45 2 9 1 5 22 100
Professional Representative Bodies 3 19 8 50 5 31 0 0 16 100
Engagement Events 1 9 7 64 1 9 2 18 11 100
Health and Social Care Partnership Bodies 4 31 8 62 1 8 0 0 13 100
Local Authority Bodies 3 27 7 64 0 0 1 9 11 100
Healthcare 2 17 5 42 4 33 1 8 12 100
Education (largely 5 - 16 years) 5 50 2 20 3 30 0 0 10 100
Housing Associations 1 14 4 57 2 29 0 0 7 100
Academic 0 0 1 25 2 50 1 25 4 100
Regulatory/Inspectorate/Scrutiny 0 0 1 100 0 0 0 0 1 100
Statutory Bodies 0 0 0 0 0 0 2 100 2 100
Other 0 0 0 0 0 0 1 100 1 100
Total Organisations 55 28 90 46 36 18 13 8 194 100
Individuals (working/volunteering in health/social care) 69 53 41 32 19 15 1 1 130 100
Individuals (Service Users) 11 26 18 43 9 21 4 10 42 100
Individuals (no further information) 1 14 4 57 1 14 1 14 7 100
Total Individuals 81 45 63 35 29 16 6 3 179 100
Total Respondents 136 36 153 41 65 17 19 5 373 100

*Percentages may not always total 100% due to rounding.

Table 9

Standard 7: And if I am a child or young person needing social work care and support.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent Strongly Agree Agree Neither agree nor disagree Disagree Total*
No. % No. % No. % No. % No. %
Voluntary Sector 18 27 30 45 15 23 3 11 66 100
Early Years and Childcare Services (Pre-5 focus) 12 57 9 43 0 0 0 0 21 100
Private Sector 5 29 8 47 3 18 1 6 17 100
Professional Representative Bodies 2 13 12 80 1 7 0 0 15 100
Engagement Events 2 22 6 67 0 0 1 11 9 100
Health and Social Care Partnership Bodies 6 46 6 46 1 8 0 0 13 100
Local Authority Bodies 4 40 3 30 1 10 2 20 10 100
Healthcare 4 40 4 40 2 20 0 0 10 100
Education (largely 5 - 16 years) 5 56 3 33 1 11 0 0 9 100
Housing Associations 1 20 1 20 3 60 0 0 5 100
Academic 1 25 1 25 1 25 1 25 4 100
Regulatory/Inspectorate/Scrutiny 1 50 1 50 0 0 0 0 2 100
Statutory Bodies 0 0 1 50 1 50 0 0 2 100
Other 0 0 1 50 0 0 1 50 2 100
Total Organisations 61 33 86 46 29 16 9 5 185 100
Individuals (working/volunteering in health/social care) 68 53 40 31 18 14 2 2 128 100
Individuals (Service Users) 12 29 17 41 7 17 5 12 41 100
Individuals (no further information) 2 29 2 29 2 29 1 14 7 100
Total Individuals 82 47 59 34 27 15 8 5 176 100
Total Respondents 143 40 145 40 56 16 17 5 361 100

*Percentages may not always total 100% due to rounding.

Table 10

Question 10: To what extent do you agree these new Standards will help support improvement in care services?

Category of Respondent Strongly Agree Agree Neither agree nor disagree Disagree Total*
No. % No. % No. % No. % No. %
Voluntary Sector 17 22 34 45 17 22 8 11 76 100
Early Years and Childcare Services (Pre-5 focus) 11 38 9 31 8 28 1 3 29 100
Private Sector 7 30 10 43 5 22 1 4 23 100
Professional Representative Bodies 1 6 7 41 8 47 1 6 17 100
Engagement Events 2 22 7 78 0 0 0 0 9 100
Health and Social Care Partnership Bodies 5 38 5 38 2 15 1 8 13 100
Local Authority Bodies 4 31 7 54 0 0 2 15 13 100
Healthcare 3 25 4 33 5 42 0 0 12 100
Education (largely 5 - 16 years) 1 10 5 50 2 20 2 20 10 100
Housing Associations 4 50 2 25 2 25 0 0 8 100
Academic 0 0 2 50 2 50 0 0 4 100
Regulatory/Inspectorate/Scrutiny 1 100 0 0 0 0 0 0 1 100
Statutory Bodies 0 0 0 0 1 100 0 0 1 100
Other 0 0 1 50 0 0 1 50 2 100
Total Organisations 56 26 93 43 52 24 17 8 218 100
Individuals (working/volunteering in health/social care) 56 43 54 42 13 10 6 5 129 100
Individuals (Service Users) 12 30 20 50 4 10 4 10 40 100
Individuals (no further information) 2 25 2 25 4 50 0 0 8 100
Total Individuals 70 40 76 43 21 12 10 6 177 100
Total Respondents 126 32 169 43 73 18 27 7 395 100

*Percentages may not always total 100% due to rounding.

Table 11

Question 11: Is there anything else that you think needs to be included in the Standards?

Category of Respondent Yes No Total
No. % No. % No. %
Voluntary Sector 27 44 34 56 61 100
Early Years and Childcare Services (Pre-5 focus) 4 18 18 82 22 100
Private Sector 5 22 18 78 23 100
Professional Representative Bodies 9 64 5 36 14 100
Engagement Events 4 50 4 50 8 100
Health and Social Care Partnership Bodies 1 8 12 92 13 100
Local Authority Bodies 7 58 5 42 12 100
Healthcare 7 58 5 42 12 100
Education (largely 5 - 16 years) 3 33 6 67 9 100
Housing Associations 2 25 6 75 8 100
Academic 2 50 2 50 4 100
Regulatory/Inspectorate/Scrutiny 1 100 0 0 1 100
Statutory Bodies 0 0 1 100 1 100
Other 2 100 0 0 2 100
Total Organisations 74 39 116 61 190 100
Individuals (working/volunteering in health/social care) 30 25 90 75 120 100
Individuals (Service Users) 14 42 19 58 33 100
Individuals (no further information) 1 17 5 83 6 100
Total Individuals 45 28 114 72 159 100
Total Respondents 119 34 230 66 349 100

*Percentages may not always total 100% due to rounding.