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Scottish Social Housing Charter April 2017

Scottish Social Housing Charter April 2017

Tuesday, March 28, 2017

ISBN: 9781786528384

The Charter helps to improve the quality and value of services that social landlords in Scotland provide.

Executive Summary

The first Charter came into effect on 1 April 2012 and was reviewed during 2016. This revised Charter was approved by Parliament and has effect from 1 April 2017.

The Charter contains 16 outcomes and standards. They describe the results that tenants and other customers expect social landlords to achieve, cover social landlords' housing activities only and are monitored, assessed and reported upon by the Scottish Housing Regulator.