The Scottish Government undertook a public consultation on the procedure to be put in place for dealing with complaints under Parts 4 and 5 of the Children and Young People (Scotland) Act 2014 (CYPA). Views were invited on the process for handling complaints at local level (with particular reference to two options outlined in
the consultation paper); those who should be able to raise complaints; the process for referring the outcome of a complaint for review; and the assistance, information and guidance that should be available to those wishing to pursue a complaint.
The consultation ran from 28 August 2015 to 30 October 2015 and received 225 responses – 65 from organisations and 160 from individuals.
Analysis of the responses focused on those which addressed the consultation questions. Comments outwith the scope of the consultation were noted, but were not included in the analysis.