Patient and Service User Involvement
Core to the development of the Sustainability and Seven Day Services programme is ensuring that the intended outcomes are based on what is important to patients and service users, alongside their clinical outcomes. This is aligned with the strategic aim of the Scottish Government's Person-Centred Health and Care Portfolio which plans that by December 2015, health and care services are focussed on people.
The key aims of the patient and service user involvement are to:
- find out peoples' views and experiences of using services and what matters most to them, recognising that this will impact on their clinical outcomes and their ability to lead and manage their own health and care
- ensure the issues that are important to service users inform the vision for sustainable seven day services
- ensure that people with an interest have the opportunity, and are encouraged and supported, to help shape the future of services
- comply with national participation policy and good practice in health and social care.
As part of our baseline assessment we have also reviewed what we already know about patient experience of NHSScotland, using patient and service user information and intelligence sources including data from the national Inpatient Survey and Health and Care experience survey.
To deliver our aims for patient/service user involvement we will have a patient/service user workstream. We are discussing how this might be achieved with the national Person-Centred Steering Group.