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Your health, your rights The Charter of Patient Rights and Responsibilities

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Part 3: How can I find out more?

You can get the following leaflets and factsheets about health rights from:

  • GP surgeries, hospitals and other places where you receive NHS services
  • www.hris.org.uk (alternative formats are also available here) or at www.nhsinform.co.uk
  • the NHS inform Helpline on 0800 22 44 88 (lines are open every day from 8am to 10pm).

For information about health rights

See the following leaflets and factsheets:

  • The series of Your health, your rights factsheets tell you more about what the rights and responsibilities in this Charter mean for you. There are seven factsheets in the series: Access, Communication and participation, Confidentiality, Respect, Safety, Hospital Waiting Times, and Feedback and complaints.
  • Consent - it's your decision explains how you should be involved in decisions about your health care and treatment.
  • How to see your health records explains your right to see or have a copy of your health record.
  • Health care for overseas visitors is a set of factsheets explaining what NHS services overseas visitors can expect to receive when they are in Scotland.

Information for young people

  • Consent - your rights explains how you should be involved in decisions about your health care and treatment.
  • Confidentiality - your rights tells you how the health service keeps information about you private.
  • Have your say! Your right to be heard tells you how to give feedback or make a complaint about the NHS.

Information for carers

Caring and consent explains the rights of people who cannot consent to medical treatment and the rights of their carers.

For information about NHS services in Scotland:

  • for details of all pharmacies, GP practices and dental practices in Scotland, visit www.nhs24.com
  • for information about illnesses and conditions, treatments, NHS services and other support services, visit www.nhsinform.co.uk
  • phone the NHS inform Helpline on 0800 22 44 88 (textphone 18001 0800 22 44 88; the helpline also provides an interpreting service). Lines are open every day from 8am to 10pm.
  • see the leaflet eHealth - using computers to improve your health care for more about how eHealth will affect the service you receive from the NHS, how your information will be stored and shared safely and legally and what may happen in the future. It is available on the internet (go to www.hris.org.uk).

For information, help and advice

  • For independent help and advice you can speak to someone at the independent Patient Advice and Support Service (PASS). The service provides free, accessible and confidential information to patients, their carers and families to raise awareness of their rights and responsibilities when using NHS services. It can also support you to provide feedback, comments, concerns or complaints about the NHS to help improve health care provision. The service is provided through the network of Citizen's Advice Bureau (CAB). You can visit www.cas.org.uk or use the phone book to find your local CAB.
  • For more about the rights of people with mental illness, learning disability, dementia or other mental disorder, contact:
    Mental Welfare Commission for Scotland
    Thistle House, 91 Haymarket Terrace, Edinburgh EH12 5HE
    Phone 0800 389 6809 (freephone number for service users and carers)
    Email enquiries@mwcscot.org.uk
    Website www.mwcscot.org.uk
  • For more about how your rights under the Data Protection Act, contact:
    Information Commissioner's Office (Scotland)
    45 Melville Street, Edinburgh EH3 7HL
    Phone 0131 244 9001
    Email scotland@ico.gsi.gov.uk
    Website www.ico.gov.uk
  • If the NHS in Scotland has fully investigated a complaint and you are still not happy, you can contact:
    Scottish Public Services Ombudsman (SPSO)
    Freepost EH641, Edinburgh EH3 0BR or
    4 Melville Street
    Edinburgh EH3 7NS
    Adviceline freephone 0800 377 7330
    Text 0790 049 4372
    Email ask@spso.org.uk
    Website www.spso.org.uk
    Online contact form www.spso.org.uk/contact-us
  • If you think you may be entitled to compensation and you wish to make a claim, you should write directly to:
    Central Legal Office
    Anderson House
    Breadalbane Street
    Bonnington Road
    Edinburgh EH6 5JR
    Phone 0131 275 7800
    Website www.clo.scot.nhs.uk
  • To join the NHS Organ Donor Register:
    Phone - 0300 123 23 23
    Text - SAVE to 61611
    Visit www.organdonationscotland.org and complete the online form
  • To apply for an EHIC card:
    For further information on the European Health Insurance Card, and also how to apply for yours free of charge, visit www.nhsinform.co.uk/travel-health or telephone 0800 22 44 88.

For information about standards

  • To find out about the Healthcare Environment Inspectorate and how to contact them, visit the Healthcare Improvement Scotland website:
    www.healthcareimprovementscotland.org.
  • To find out about how decisions are made before medicines can be routinely prescribed by NHS doctors in Scotland, see the leaflet: New medicines in Scotland - who decides what the NHS can provide? It is available from the Scottish Government website (go to www.scotland.gov.uk).

(The Scottish Government is not responsible for the content of the external links. They are provided for information only, and are not part of the Charter.)