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Your health, your rights The Charter of Patient Rights and Responsibilities

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Introduction

The Patient Rights (Scotland) Act 2011 was passed by the Scottish Parliament on 24 February 2011, and received Royal Assent on 31 March 2011.

The Act gives all patients the right that the health care they receive will:

  • consider their needs
  • consider what would most benefit their health and wellbeing
  • encourage them to take part in decisions about their health and wellbeing, and provide them with the information and support to do so.

It also gives patients a right to give feedback, comments, raise concerns or complaints about the care they have received.

The Act requires Scottish Ministers to publish a Charter of Patient Rights and Responsibilities which summarises the existing rights and responsibilities of patients using the NHS in Scotland and of people with a personal interest in such patients' health care.

What the Charter does

This Charter of Patient Rights and Responsibilities (the 'Charter') summarises your rights and responsibilities as well as what you can expect when you use NHS services and receive NHS care in Scotland.

Some of your responsibilities when using the NHS in Scotland are set out in law. Others are what everyone is expected to do to help the NHS work effectively in Scotland and to help make sure its resources are used responsibly.

The Charter also tells you what you can do if you feel that your rights have not been respected.

The series of seven Your health, your rights factsheets listed in Part 3, available at the Scottish Government website (www.scotland.gov.uk) and the Health Rights Information Scotland website (www.hris.org.uk), will tell you more about what the rights and responsibilities in this Charter mean for you.