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Benchmarking of Scottish Public Bodies' Corporate Services 2010/11

Benchmarking of Scottish Public Bodies' Corporate Services 2010/11

Thursday, June 14, 2012

ISBN: 9781780458748

The Benchmarking of Corporate Services 2010/11 report presents a selection of key findings from the exercise and where relevenat compares results to 2009/10.

Executive Summary

The 2010/11 corporate services benchmarking exercise collected information about six corporate areas – Finance, Estates, Human Resources (HR), Information Communications Technology (ICT), Legal Services and Communications – from 42 Scottish public bodies. This report presents a selection of key findings from the exercise and, where relevant, compares results to 2009/10.

The information gathered allows participating organisations to consider the costs, efficiency and effectiveness of their corporate service business functions compared to other organisations. The benchmarking process gives public bodies an opportunity to learn examples of good practice from each other, and explore ways to improve services and reduce costs.