Principles of Inclusive Communication: An information and self-assessment tool for public authorities

Purpose of the document

This document is designed as an information and self-assessment tool for public authorities. It is relevant to all modes of communication.

It aims to support and complement existing guidance and toolkits for inclusive communication. Refer to pages 16 and 17 for links to further information and guidance.

This document also identifies the links between inclusive communication, the Equality Act 2010 and the United Nations Convention on the Rights of Disabled People.

Inclusive communication is about recognising that a person might have communication support needs and to consider the best way to communicate to help them as an individual.

This document will help you to do this by:

• Improving awareness, knowledge and understanding of communication support needs, and
• Promoting positive attitudes and behaviours, and the importance of showing a willingness to change communication practices to make them more inclusive.