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Update Scottish Inpatient Patient Experience Survey 2010 Volume 1: National Results with Healthcare Experience Indicator

DescriptionUpdate Scottish Inpatient Patient Experience Survey 2010 Volume 1: National Results with Healthcare Experience Indicator
ISBN
Official Print Publication Date
Website Publication DateMarch 29, 2011

Update to Scottish Inpatient Patient Experience Survey 2010 Volume 1: National Results

An Official Statistics Publication for Scotland

The Scottish Inpatient Patient Experience Survey 2010 Volume 1: National Results was released on September 28, 2011 and is available here: National Results

Healthcare Experience Indicator
29 March 2011

A pdf version is available here: Healthcare Experience Indicator

Introduction


1. The Healthcare Experience Indicator has been developed to measure the reported experience of people using the NHS. It is one of the 45 National Indicators on Scotland Performs, which measures and reports on progress of government in Scotland in creating a more successful country, with opportunities for all to flourish through increasing sustainable economic growth.

2. More information on Scotland Performs is available here:
http://www.scotland.gov.uk/About/scotPerforms

3. The indicator is based on the reported experience from hospital inpatients, as a proxy for experience across the NHS. This has been chosen because: (a) the quality of hospital care is very important to people; (b) the indicator involves the transitions to and from hospital, which depend on health and care services in the community; and (c) it includes the feedback of inpatients on experience in A&E which should reflect a much wider population of users and is an indicator of the system.


Result

4. The initial value of the Healthcare Experience indicator is 78.3


Methodology

5. The indicator is calculated by taking the mean scores for individual patients' answers on the following questions in the inpatient survey and weighting them using total inpatient numbers to get a national score:

  • Overall, how would you rate your admission to hospital (i.e. the period after you arrived at hospital but before you were taken to the ward)?
  • Overall, how would you rate the care and treatment you received during your time in the Emergency Department / Accident and Emergency?
  • Overall, how would you rate the hospital environment?
  • Overall, how would you rate your care and treatment during your stay in hospital?
  • Overall, how would you rate all the staff who you came into contact with?
  • Overall, how would you rate the arrangements made for you leaving hospital?

6. The score for each question for each patient is:

  • 0 for very poor
  • 25 for poor
  • 50 for fair
  • 75 for good
  • 100 for excellent.

7. The score is reported to one decimal place to avoid the risk of detecting a change despite the rounded score being the same.

8. NHS patients in private hospitals are excluded as they are excluded from headline national results. In total 30,573 patients are included in the analysis and 30,541 answered at least one of the above questions.

Example of how an individual patient's answers are converted into a score:

Question

(0)
Very poor

(25)
Poor

(50)
Fair

(75)
Good

(100)
Excellent

Score

Q5

Overall, how would you rate the care and treatment you received during your time in A&E?'

-

Q9

Overall how would you rate your admission to hospital?

X

75

Q13

Overall, how would you rate the hospital environment?

X

75

Q17

Overall, how would you rate your care and treatment during your stay in hospital?

X

100

Q21

Overall, how would you rate all the staff who you came into contact with?

X

100

Q24

Overall, how would you rate the arrangements made for you leaving hospital?

X

100

Patient Score =

(75+75+100+100+100)/5 =

90