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Procurement of care and support services

DescriptionGuidance on the Procurement of Care and Support Services by public bodies in Scotland.
Official Print Publication Date
Website Publication DateSeptember 21, 2010


ISBN 978 0 7559 9543 1 (Web only publication)
DPPAS 10673

This document is also available in pdf format (451k)



Chapter 1: Introduction

Chapter 2: Guiding Principles

Chapter 3: Policy Context

Chapter 4: Legal Context

Chapter 5: Local Arrangements

Chapter 6: Key Considerations
Personalisation of health and social care services
Service user and carer involvement
Accessibility of information and terminology
Partnership working with service providers
Service continuity
Workforce issues

Chapter 7 : Stage 1 of the Procurement Process: Analyse
Establishing individual needs and intended outcomes
Analysing existing arrangements for delivering the service
Analysing the market for care and support services
Financial planning
Equality Impact Assessment
Options Appraisal

Chapter 8: Stage 2 of the Procurement Process: Plan
Developing a procurement plan
Deciding whether to advertise the requirement
Deciding which procurement process to follow
Developing the service specification
Determining the selection and award criteria
Establishing a timetable for the procurement process
Determining the type and duration of the contract
Determining the transitional arrangements that will apply

Chapter 9: Stage 3 of the Procurement Process: Do
Communication with service users and carers
Advertising the requirement
Provider engagement
Tender process
Selection process
Evaluation of tenders
Contract award
Transitional arrangements

Chapter 10: Stage 4 of the Procurement Process: Review
Managing the contract
Managing the relationship between the public body
and service providers
Reviewing the service
Link to local commissioning strategies

Chapter 11: Evaluating Procurement Activity
Internal scrutiny
External scrutiny

Chapter 12: Summary of key actions required to implement the guidance

Appendix 1: Reference Group Members

Appendix 2: Social work policy

Appendix 3: Useful tools

Appendix 4: Involvement of service users and carers

Appendix 5: Template for mapping the market

Appendix 6: Outcome measures

Appendix 7: Glossary