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Complying with the Scottish National Standards for Information and Advice Providers: A Practical Toolkit

DescriptionComplying with the Scottish National Standards for Information and Advice Providers: A Practical Toolkit
ISBN
Official Print Publication Date
Website Publication DateSeptember 10, 2010

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ISBN 978 0 7559 9561 5
DPPAS 10492

This document is also available in pdf format (315k)

Contents

Introduction
Support to organisations to implement the Scottish National Standards for Information and Advice Providers

Guidance Notes
Guidance Note 1: Working Towards Compliance with the Standards
Guidance Note 2: Preparing for the On-Site Type I Service
Guidance Note 3: Preparing for the On-Site Audit Type II and Type III Services
Guidance Note 4: Preparing for the On-Site CABx Type II and III

User Briefing Notes
Briefing Note 1: User Feedback Techniques
Briefing Note 2: Recording Service Wide Activity
Briefing Note 3: Casework Procedures in Type II and III Services
Briefing Note 4: Independent Review and Evaluation
Briefing Note 5: Conflict of Interest

Resources
1. Team training Exercise: Standard 2.1
2. Remit/Service statement template: Standard 2.1
3. Training Records template: Standard 5.3
4. Training Needs Analysis template: Standards 5.3 and 5.4
5. Client consent mandate template: Standard 3.9
6. Recording Service Activity in Type I Services Template: Standard 4.7
7. Assembling casework for audit template: Standard 4.5