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Evaluation of The Scottish Executive's Broadband for Scotland" Intervention

DescriptionEvaluation of the degree to which the Scottish Government fulfilled its objectives through its 2005 intervention to deliver affordable broadband access to every Scottish community. Objectives include assessment of whether any social benefits have accrued to these communities and an evaluation of the economic benefits brought to rural businesses.
ISBN
Official Print Publication DateMarch 2008
Website Publication DateMarch 04, 2008

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David Primrose and Jo Fawcett, George Street Research
ISBN 978 0 7559 1644 3 (Web only publication)
This document is also available in pdf format (392k)

CONTENTS

EXECUTIVE SUMMARY

CHAPTER 1: INTRODUCTION
1.1 BACKGROUND TO THE EVALUATION
1.2 AIMS AND OBJECTIVES

CHAPTER 2: METHODOLOGY
2.1 SECONDARY RESEARCH
2.2 QUANTITATIVE RESEARCH
2.3 QUALITATIVE RESEARCH

CHAPTER 3: SECONDARY RESEARCH
3.1 IMPACT ON LOCAL COMMUNITIES
3.2 INTERNATIONAL IMPACT

CHAPTER 4: SUPPLY SIDE INTERVENTION
4.1 AWARENESS
4.2 ROLE OF SCOTISH EXECUTIVE
4.3 ROLE AND PERCEPTION OF ISPs
4.4 IF BROADBAND WAS NOT AVAILABLE
4.5 CONSEQUENCES OF NO INTERVENTION

CHAPTER 5: EXCHANGE ACTIVATE
5.1 SPECIFIC ISSUES

CHAPTER 6: DIFFERENCES MADE BY BROADBAND
6.1 COMMUNITIES
6.2 HOUSEHOLDS
6.3 EQUALITIES
6.4 BUSINESSES

CHAPTER 7: DRAWBACKS OF BROADBAND
7.1 COMMUNITIES
7.2 HOUSEHOLDS
7.3 BUSINESSES

CHAPTER 8: NON USERS
8.1 REASONS FOR NON USE
8.2 AWARENESS OF BROADBAND

CHAPTER 9: CONCLUSIONS
9.1 KEY FINDINGS
9.2 ISSUES FOR SCOTTISH EXECUTIVE

APPENDIX 1: FIELDWORK POINTS
APPENDIX 2: FOCUS GROUP MAKE UP
APPENDIX 3: HOUSEHOLD QUESTIONNAIRE
APPENDIX 4: BUSINESS QUESTIONNAIRE
APPENDIX 5: FOCUS GROUP TOPIC GUIDES

TABLES

CHAPTER 4
4.1 Internet service providers
4.2 What would be missed if broadband no longer available?
4.3 What would have happened if Scottish Executive had not intervened

CHAPTER 6
6.1 The main benefit to the local community of broadband availability
6.2 The single biggest difference that broadband has made
6.3 Where speed is the single biggest difference that broadband has made
6.4 Causes of dissatisfaction
6.5 Current use and time signed up - businesses
6.6 The single biggest difference that broadband has made
6.7 Scale of change and length of time signed up - businesses
6.8 Percentage of firms in each sector where broadband has contributed to innovation
6.9 Specific contribution to innovation
6.10 Causes of dissatisfaction - businesses

CHAPTER 8
8.1 Reasons for not signing up for broadband - households
8.2 Reasons for not signing up for broadband - business

CHARTS

CHAPTER 4
4.1 Length of time broadband has been available - households
4.2 Length of time broadband has been available - businesses
4.3 How did householders find out about broadband availability?
4.4 How did businesses find out about broadband availability?
4.5 Length of time since householder signed up for broadband
4.6 Length of time business has had broadband
4.7 Type of connection - home4.8 Type of connection - businesses
4.9 Awareness that broadband was brought by Scottish Executive - households
4.10 Awareness that broadband was brought by Scottish Executive - businesses

CHAPTER 5
5.1 Ease of placing order in EA areas

CHAPTER 6
6.1 Actual use of broadband enabled interest - households
6.2 Actual benefits rated by users of each application - households
6.3 Extent to which broadband has changed the way things are done - households
6.4 Levels of satisfaction with broadband by connection - householders
6.5 Levels of satisfaction with broadband by exchange type - householders
6.6 Actual use of broadband enabled internet - businesses
6.7 Actual benefits rated by users of each application - businesses
6.8 Scale of change rated by users of each application - businesses
6.9 Whether there has been growth in turnover
6.10 Whether there has been a growth in productivity
6.11 Whether there has been growth in employment on site
6.12 Whether broadband has opened up new markets
6.13 Broadband's contribution to innovation - businesses
6.14 Levels of satisfaction with broadband by connection- businesses
6.15 Levels of satisfaction with broadband by exchange type - businesses

CHAPTER 7
7.1 Any disadvantages from broadband availability in the community - households
7.2 Any disadvantages from broadband availability in the community - businesses

CHAPTER 8
8.1 Whether computers or laptops available in home
8.2 Access to internet and e-mail at home
8.3 Whether computers or laptops available in the business
8.4 Access to internet and e-mail in the business
8.5 Whether broadband is available in the areas - households
8.6 Whether broadband is available in the area - businesses

ACKNOWLEDGEMENTS

We are grateful to the Telecoms Policy Unit, the Analytical Services Division and others at the Scottish Executive who advised and offered guidance as required throughout the duration of this project. Thanks also to all the individuals, businesses and community organisations who took the time to participate in all aspects of this survey.

Finally thanks to all those at George Street Research who helped to bring all the aspects of this survey together.

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

This report is available on the Scottish Government Social Research website only
www.scotland.gov.uk/socialresearch.