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Service Priority, Accessibility and Quality in Rural Scotland

DescriptionThis research sought to identify and explore rural communities priorities for local service improvement in terms of access and quality. It included a review of existing local research and consultation findings and qualitative focus group research.
ISBN075596053X
Official Print Publication DateMay 2006
Website Publication DateMay 31, 2006

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Accent Scotland and Dr Natasha Mauthner
ISBN 0 7559 6053 X
This document is also available in pdf format (924k)

Contents

ACKNOWLEDGEMENTS

EXECUTIVE SUMMARY
Aims and objectives
Findings of the group discussions
Literature review findings
Policy implications

CHAPTER ONE: INTRODUCTION
Background
Research objectives

CHAPTER TWO: METHODOLOGY
Introduction
Literature review
Group discussion
Conducting the research in Gaelic
Analysis

CHAPTER THREE: LITERATURE REVIEW
Rural services
Accessing rural services
Research and consultation on service access & quality conducted in & around RSPAs

CHAPTER FOUR : SERVICE IMPROVEMENT PRIORITIES: WORKSHOP FINDINGS
Introduction
Service improvement priorities
Factors impacting on perception of services
Service priorities by region & area profiles

CHAPTER FIVE: ACCESS & QUALITY: GROUP FINDINGS
Definitions of access and quality
Innovative or alternative delivery solutions for improved access
Co-location as an access solution

CHAPTER SIX: COMMUNICATION CHANNELS

CHAPTER SEVEN : CONCLUSIONS

ANNEX 1A: RURAL SERVICE PRIORITY AREAS
ANNEX 1B: MAP OF RURAL SERVICE PRIORITY AREAS

ANNEX 2: PRE GROUP WORK: SERVICE USE DIARY

ANNEX 3: TOPIC GUIDE

ANNEX 4 TOPIC GUIDE SHOW MATERIAL

ANNEX 5A: SERVICE PRIORITIES IN RSPA AREAS
ANNEX 5B: SERVICE PRIORITIES IN RSPA AREAS
ANNEX 5C: SERVICE PRIORITIES IN RSPA AREAS
ANNEX 5D: SERVICE PRIORITIES IN RSPA AREAS
ANNEX 5E: SERVICE PRIORITIES IN RSPA AREAS
ANNEX 5F: SERVICE PRIORITIES IN RSPA AREAS
ANNEX 5G: SERVICE PRIORITIES IN RSPA AREAS
ANNEX 5H: SERVICE PRIORITIES IN RSPA AREAS
ANNEX 5I: SERVICE PRIORITIES IN RSPA AREAS
ANNEX 5J: SERVICE PRIORITIES IN RSPA AREAS
ANNEX 5K: SERVICE PRIORITIES IN RSPA AREAS
ANNEX 5L: SERVICE PRIORITIES IN RSPA AREAS

REFERENCES AND WEBSITES CONSULTED
References
Websites consulted (consultation dates in brackets)