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Clyde and Hebrides Ferry Services - Service Specification

DescriptionThe draft service specification for the Clyde and Hebrides ferry services
ISBN
Official Print Publication Date
Website Publication DateDecember 08, 2004

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CLYDE & HEBRIDES FERRY SERVICES
INVITATION TO TENDER

DRAFT

This is a draft document. It will be subject to revision following the 2004 consultation and further consideration by Scottish Ministers.

This document is also available in pdf format (3.5MB)

CONTENTS

Covering Letter
Schedule 1 - General
1.1 Introduction
1.2 Definitions, Interpretations and Abbreviations
1.3 Background
1.4 Objectives
Schedule 2 - Notices and Instructions
2.1 Introduction
2.2 Purpose of Tender Exercise
2.3 Scope
2.4 The Tender Process
2.5 Key Terms and Conditions
2.6 Constraints, Risks and other Key Points to note
2.7 New Vessel and Infrastructure Proposals
Schedule 3 - Service Specification
3.1 Introduction
3.2 Minimum Service Level
3.3 The Route Network
3.4 Vessels
3.5 Shore Infrastructure
3.6 Provisions for Carriage
3.7 Timetables
3.8 Fares Structure
3.9 Brand and Marketing
3.10 Ticketing, Information and Integrated Transport
3.11 Disabled People
3.12 Network-wide Products
3.13 Language
3.14 Consultation with Users
3.15 Performance Regime and Users' Charter
3.16 Monitoring of Operations
3.17 Information Required from the Successful Tenderer over the Course of the 6 Year Contract
3.18 Safety
3.19 Environmental Protection
3.20 Contract Handover/Implementation Plan
Schedule 4 - Content of Technical Submission
4.1 General
4.2 Completion of Schedules
4.3 Contract Terms and Conditions
4.4 Contracts with VesCo
4.5 Pensions
4.6 TUPE/Transfer of Staff
4.7 Confidential Information
4.8 Financial Structure
4.9 Changes in Circumstances
4.10 Branding
4.11 Mission Statement/Goals and Objectives
4.12 SWOT Analysis
4.13 Risk Assessment
4.14 Business Plan/Business Strategy
4.15 Implementation Plan
4.16 Marketing Plan
4.17 Operational Plan
Schedule 5 - Form of Tender to the Scottish Executive
Schedule 6 - Declaration that Tender is a Bona Fide Competitive Tender
Schedule 7 - Statement of Understanding of Key Requirements of the Service Specification
Annexes
Annex 1 - List of Routes to be Served
Annex 2 - Brief Description of Routes, including Carrying Statistics
Annex 3 - Description of VesCo Fleet (Name, Age, Class and Capacity) and On-Board Facilities, and Fleet Deployment 2004
Annex 4 - Dangerous Goods to be Conveyed
Annex 5 - Arrangements for Carrying Livestock
Annex 6 - Summer Timetable
Annex 7 - Winter Timetable
Annex 8 - Non-Timetabled Requirements for Special Events
Annex 9 - Rates, Fares and Charges
Annex 10 - Concessionary Fares and other Special Charging Arrangements
Annex 11 - Representations by Respondents
Annex 12 - Emergency Call-Out Arrangements
Annex 13 - Prescribed Network-Wide Support Services
Annex 14 - Ownership, Facilities and Arrangements at Ports and Harbours on the CHFS Network
Annex 15 - Statutory Obligations of a Port Operator
Annex 16 - Harbour Functions Performed at each Port
Annex 17 - Terminal Facilities on the CHFS Network
Annex 18 - Contact Details for Non-VesCo Network Harbour Authorities
Annex 19 - Routes on which Bi-Lingual Taped Welcome Announcements are Required
Annex 20 - Summary of Performance Standards Required
Annex 21 - Relief Events
Annex 22 - Material Change Events
Annex 23 - Information which the Operator will be Required to Provide
Annex 24 - Indicative Analysis of the allocation of Key Risks