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Developing Local Outcome Agreements for the Better Neighbourhood Services Fund

DescriptionLocal Outcome Agreements play a key role in developing better services by setting out intended service improvements and anticipated measurable impacts of these improvements.
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Official Print Publication Date
Website Publication DateApril 29, 2004

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2004

Developing Local Outcome Agreements for the Better Neighbourhood Services Fund

DTZ Pieda Consulting
Liz Shiel And Ian Clark

This document is also available in pdf format (249k)
CONTENTS

SUMMARY

CHAPTER ONEINTRODUCTION
BACKGROUND
RESEARCH QUESTIONS
METHODOLOGY

CHAPTER TWOROLE OF LOCAL OUTCOME AGREEMENTS

CHAPTER THREEDESIGN AND IMPLEMENTATION
INTRODUCTION
THE SEQUENCE OF EVENTS
THE EXECUTIVE'S SUPPORT TO PATHFINDERS
CHALLENGES FACED BY PATHFINDER AUTHORITIES
UNFAMILIARITY WITH LOAS
UNDERSTANDING AND SELECTING OUTCOMES
STAFF RESOURCES
TIMETABLE
COMMUNITY INVOLVEMENT
SERVICE MAPPING
MONITORING AND EVALUATION
KEY PERSONNEL
CHALLENGES FOR THE EXECUTIVE
RELATIONSHIPS IN THE EARLY STAGES

CHAPTER 4CONCLUSIONS
INTRODUCTION
ADVANTAGES
DISADVANTAGES
BEST PRACTICE
FLEXIBILITY OF LOAS
LESSONS LEARNT
FUTURE POLICY IMPLICATIONS
OVERALL CONCLUSIONS

APPENDIX A: SAMPLE LOCAL OUTCOME AGREEMENT

APPENDEX B: PATHFINDER INTERVIEW TOPIC GUIDE

Acknowledgements

The authors would like to express their thanks to all who have assisted in the preparation of this report and in particular, the staff from the BNSF Pathfinders and from the Scottish Executive who have taken the time to share their experience and views of the issues with us.

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

Further copies of this report are available priced 5.00. Cheques should be made payable to The Stationery Office Ltd and addressed to:

The Stationery Office
71 Lothian Road
Edinburgh
EH3 9AZ
Tel: 0870 606 5566
Fax: 0870 606 5588