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Those who have been randomly selected to complete the 2017 Health & Care Experience Survey will receive a letter through the post by the 17th of November. If you have been selected to take part we would be grateful if you could complete it as your feedback is very important to us. You can complete the survey online at www.myonlinesurvey.co.uk/HACE17.

Our latest blog post is available at https://blogs.gov.scot/statistics/2017/10/31/hace2017-comingsoon/.

For more information on how your data that is collected through the survey is used, please read our Privacy Notice.

We have received approval to use the data required to sample individuals for the 2017 Health & Care Experience Survey from the Public Benefit & Privacy Panel. A copy of the approval letter is available here.

Final copies of the 2017 survey materials are available at the following links:


A review into the weighting methodology used for the Health & Care Experience Survey has been undertaken in advance of the 2017 survey. A summary of this review is available at: http://www.gov.scot/Resource/0052/00527651.pdf.


About the Survey

The Health & Care Experience Survey (successor to the GP and Local NHS Services Patient Experience Survey) asks about people’s experiences of:

  • accessing and using their GP practice and Out of Hours services;
  • aspects of care and support provided by local authorities and other organisations; and
  • caring responsibilities and related support.

The survey has been run every two years since 2009. For further details on each survey, including copies of the questionnaire and all publications, please select the relevant link:


The survey and sampling approach have been developed by the Scottish Government in consultation with a range of stakeholders including NHS Boards, Integration Authorities and NHS National Services Scotland. The survey can be completed via a paper questionnaire and returned by post; online or by phone.


If you have any queries about any of the Scottish Care Experience Surveys, please email patientexperience@gov.scot.